The relationship between lawyers and technology is complicated. Although the legal sector is beginning to embrace digital change, there are still some major blocks that law firms must overcome. Even the most innovative legal sector innovations are meaningless if lawyers lack the expertise to employ them. If lawyers want to fully capitalize on the possibilities of digital transformation in the legal sector, they must first think about investing in talent and people who can make that technology effective.

Diverse businesses and sectors are witnessing the birth of new business models that are disrupting conventional value chains and breaking down sectorial silos. Furthermore, we have seen how unexpected competitors—startups and even companies from adjacent industries—have been disrupted by radically changing how they do things.

The legal sector has gone through the same issue. Due to disruptive technology, legal practitioners may now lead the way in allowing more secure, practical, accessible, and client-centric legal services based on digital transformation solutions. Firms are also redefining themselves by transforming data into useful assets.

But what is causing the slump in the legal industry’s efforts to integrate the latest technologies?

To compete in this new environment, lawyers should understand how technology influences diverse businesses and evaluate how law, business, and technology are interconnected.

Secondly, time is money, and this is especially true for lawyers. Time spent on non-billable work results in revenue loss for legal firms. In the short run, this makes integrating law tech a significant obstacle for law firms.

Choosing not to adopt new technologies, on the other hand, may signify a failure to invest in future-proofing a legal company. As a result, those law firms may become less competitive over time.

Moreover, lawyers are tasked with handling issues that are crucial to their clients' lives, leaving reliability and stability as desired qualities in lawyers. Studies indicate that many lawyers have personality traits that have minimal eagerness to attempt new things. Most often, we can come across the advantages of making decisions based on prudence and precedent.

Next comes reputation. Since the inception of the legal profession, reputation has been a cornerstone of lawyers' positions in society. Conflict of interest, confidentiality, and competency must be generally unchallenged by those around lawyers for them to do their tasks efficiently.

Many lawyers may be concerned that technology will not be dependable enough to carry out the tasks that lawyers perform, lowering the quality of legal services and hence the reputation of the legal profession. However, as artificial intelligence becomes more advanced, the reality of technology is beginning to shatter myths.

Much of a lawyer's time is spent reviewing existing case law and other documents to make a decision on a problem. This is also how machine learning or artificial intelligence works. AI processes all information provided to it to identify patterns or 'legal principles' that it may subsequently apply.

 

If more jobs are automated by AI and processes are optimized by technology, lawyers will be able to spend more time on significant tasks that technology cannot now copy, or perhaps work fewer hours per week. Although technology has no effect on billable hours, less time can be spent on non-billable administrative or transactional duties.

‍How Technology Changes the Customer Experience

A lot has changed since the Covid-19 pandemic began in early 2020, and a lot will never be the same after it is gone. Customer experience management at law firms is one of the things that have changed for the better. One of the advantages is the ability to provide clients with genuine, on-going, and palpable empathy through exceptional digital experiences. There is no turning back once they have experienced it.

Over the last 18 months, the ability to provide virtual feedback has matured and become an essential component of this process. Recent studies suggest that both current and potential customers favour quick, user-friendly virtual feedback techniques more than in-person alternatives. As a result, firms that provide these services attract this customer base. The concept of customer journey mapping is well-known among firms that excel at converting leads.

A better understanding of customer experience mapping is only the top of the iceberg. Reflecting modern techniques in client research tools saves time and money that would otherwise be wasted on old methodologies. Customer experience management, like legal services, must now be a lean, focused part of your organization that cannot be bloated or wandering about.

A skilled legal consultant can help firms change their approach and focus their time and resources on providing the highest quality legal services.

How Technology Can Help Lawyers?

Technology can provide access to information that goes beyond what lawyers can learn from endless documents. There are solutions that read documents using natural language processing, detecting faults, contradictions, and even emotions or forgeries.

The software may sift through data to find patterns that can yield valuable knowledge and insights. Advanced, AI-powered software can also help lawyers create a case or restructure a contract in ways that they would not be able to do otherwise or in much less time.

In the same way that email transformed regular business operations, AI will spread like wildfire and become every lawyer's indispensable assistant. Those who reject and do not adapt change will lag behind. Those who succeed will find that they have more time for the two occupations of thinking and offering advice, which never seem to be enough.

Many law firms and in-house counsel feel that digital technologies such as cloud computing and artificial intelligence hold the key to driving innovation, better leveraging new market opportunities, increasing corporate productivity, and reducing risk.

Cloud computing does not necessitate the utilization of user-owned hardware. It is replaced with a cloud service, which costs a monthly subscription but provides cost savings and improved security for the organization and its consumers. Furthermore, it enables smooth file interchange and communication among attorneys working on the same subject, removing the need to send endless reams of paper back and forth between offices.