Is Chief Quality Officer(CQO)just a title or yet another manager?The answer is a big NO. Traditionally, the role of a CQO revolved around researching and driving best practices by keeping up with new techniques and software tools and, in turn finding new avenues to benefit the current organization. But gone are the days when a CQOs role is confined to these areas. Today, a successful quality leader is an advocate of end-to-end quality and is responsible for maintaining the competitive advantage

by keeping the quality of deliverables intact.

This transformation can be traced back to the evolution of market behavior and the emergence of customer experience as one of the pivotal market drivers. Over the past few years, the quality of deliverables has emerged as the cornerstone of customer experience. They have started to look beyond the brand names. Since quality has become a definite growth hacker, the CQOs have emerged as direct contributors to organizational growth.

In a post pandemic world, the CQOs need to trust technology. It's imperative that they evaluate the necessity of automation in the organization, recognize suitable tools that will enhance the quality of deliverables, and even instill the right values and culture in employees.It's beyond any reasonable doubt that which ever industry you might be in your organization needs a quality officer and your rivals are counting on you not having one.
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