Cyrus Katgara: Going Beyond Call Of Duty To Ensure Customer's Satisfaction
Cyrus Katgara
Partner
Cyrus Katgara is a CHA Rule 9 certified professional and he is one of the well-known personalities in the logistics and air cargo fraternity. He is one of the founding members of Air Cargo Forum India (ACFI) and he also led ACFI to its most successful years as President from 2020-2022. Being a partner with Jeena & Company for more than 4 decades, he has always been working towards the success for all the concerned stakeholders with his company.
Cyrus Katgara recently engaged in an exclusive interaction with CEOInsights magazine. Below are the highlights.
Tell us about your professional journey so far.
My journey so far has been very interesting because every day has been a learning experience for me by way of interaction with industry colleagues from overseas and in India. I am very thankful to this industry for showing me the business world across the globe and for providing me with this opportunity of traveling for business, conferences, and leisure and promoting/ representing India as an Ambassador.
Also, I have been fortunate enough to see transformations from bulk shipping to containerized shipping,
reduction of Red Tapism and opening up skies for Freighters which I am sure will continue for a very longtime.
What were the challenges you had to overcome in order to achieve this level, & what is your success mantra?
Challenges are part and parcel of day-to-day life when you are in the business of logistics which is a fast and dynamically changing marketplace. However my success mantra is to keep doing my work and look out for positive things especially under difficult situations.
What were the challenges at Jeena and Company that taught you some crucial lessons? Also, tell us about your personal achievements at Jeena.
The biggest challenge I faced as an owner is to remain compliant in all aspects of the business and this has been my greatest personal achievement also. Also, COVID-19 has been very challenging with a lot of disruption in services and supplies caused due to disruptive transportation during the lockdown. But Jeena & Company sailed through it very strongly and provided all kinds of logistical support to its customers. Jeena has been one of the fastest digital adopters in the logistics sector and has implemented various tech-driven innovations during the pandemic to make its services as touch-free as possible.
For Jeena & Company, our greatest achievement so far has been supporting our government and citizens through the Indian Council of Medical Research (ICMR) during testing times of the pandemic.
Jeena has been one of the fastest digital adopters in the logistics sector and has implemented various tech-driven innovations in the last few years to make its services as touch-free as possible
What were the challenges you had to overcome in order to achieve this level, & what is your success mantra?
Challenges are part and parcel of day-to-day life when you are in the business of logistics which is a fast and dynamically changing marketplace. However my success mantra is to keep doing my work and look out for positive things especially under difficult situations.
What were the challenges at Jeena and Company that taught you some crucial lessons? Also, tell us about your personal achievements at Jeena.
The biggest challenge I faced as an owner is to remain compliant in all aspects of the business and this has been my greatest personal achievement also. Also, COVID-19 has been very challenging with a lot of disruption in services and supplies caused due to disruptive transportation during the lockdown. But Jeena & Company sailed through it very strongly and provided all kinds of logistical support to its customers. Jeena has been one of the fastest digital adopters in the logistics sector and has implemented various tech-driven innovations during the pandemic to make its services as touch-free as possible.
For Jeena & Company, our greatest achievement so far has been supporting our government and citizens through the Indian Council of Medical Research (ICMR) during testing times of the pandemic.
Jeena Criticare Logistics (JCL) was the only company authorized to ship all ICMR-related supplies like Testing Kits, Lab consumables, medical equipment, and other medical materials like a face mask sanitizers, and PPE kits to all testing centres and hospitals on a PAN India basis. We also supported and handled all ICMR-related imports of PPE Kits, Ventilators, Rapid Diagnostics Kits, Medical drugs and Thermometers from China, Hongkong, Germany, the USA and Singapore to India. The government of India and ICMR have appreciated the efforts put in by Jeena Group to fight the COVID-19 pandemic situation during the lockdown.
Family plays an important role in every professional’s life. How has the support & inspiration from your family been in your journey so far?
Talking about the role of my family, I feel very blessed to have gotten unconditional support from my family. Fsamily-owned businesses like us face many challenges that other companies do not however, communication and transparency are the keys to overcoming these challenges and growing the family business and I am really fortunate to have the best Partners.
How do you manage to balance your personal & professional life?
Balancing my Personal and professional life is very essential and the most important element that I have followed is setting a boundary like, when I am at home, I don’t talk business. I have got the best support from my wife Farida and because of her unconditional support, I have been able to successfully manage my worklife balance.
Cyrus Katgara, Partner, Jeena & Company
Cyrus Katgara has been partnered with Jeena & Company for more than 42 years and is a CHA Rule 9 certified professional, he is one of the well-known personalities in the logistics & air cargo fraternity. He is a Dangerous Goods Regulations (DGR) qualified professional, Ambassador to the Port of Halifax for six years & he was also been elected as the President of Air Cargo Forum India (ACFI).
Family plays an important role in every professional’s life. How has the support & inspiration from your family been in your journey so far?
Talking about the role of my family, I feel very blessed to have gotten unconditional support from my family. Fsamily-owned businesses like us face many challenges that other companies do not however, communication and transparency are the keys to overcoming these challenges and growing the family business and I am really fortunate to have the best Partners.
How do you manage to balance your personal & professional life?
Balancing my Personal and professional life is very essential and the most important element that I have followed is setting a boundary like, when I am at home, I don’t talk business. I have got the best support from my wife Farida and because of her unconditional support, I have been able to successfully manage my worklife balance.
Cyrus Katgara, Partner, Jeena & Company
Cyrus Katgara has been partnered with Jeena & Company for more than 42 years and is a CHA Rule 9 certified professional, he is one of the well-known personalities in the logistics & air cargo fraternity. He is a Dangerous Goods Regulations (DGR) qualified professional, Ambassador to the Port of Halifax for six years & he was also been elected as the President of Air Cargo Forum India (ACFI).