CEO Insights India

Over the last decade, the patient experience centric healthcare has become a driving factor of the industry and it takes an array of special skills and innovative thinking to ensure providing seamless experience to patients. Having mastered the knack of the healthcare institution management over the past more than a decade by upholding superlative executive positions throughout his career, Vineet Gupta, CAO of Dr. Bipeen chandra Bhamre clinic, owes to his zeal towards continuous learning molded him into one of the exceptional CAOs in the hospital administration space. After Graduating in Hospital Administration from the West Bengal University of Technology, Vineet pursued his PG Diploma in International Business Management from City & Guilds University, UK, and MBA (HR) from ISBM. Boasting a vibrant career of more than 15 years, Vineet has not only been exposed to different aspects of Hospital Management, but also demonstra ted his extraordinary skillsets and imperative decision making ability at different spheres of his professional career. Working in hospitals that deal with cosmopolitan clientele, he has been able to handle all types of patients, significantly enhancing his communication and professional skills.

Engaging in an exclusive conversation with the CEO Insights magazine, Vineet shares some of the distinctive facets of his journey.

How does your vast experience help you to chalk out the administrative operations for Dr. Bipeenchandra Bhamre? What are the methods you put forward as a CAO to generate great value for your organization?
Since learning is a continuous process, each day we get to learn from various experiences. Applying my learning from previous exper

iences, to yield prolific and contemporary results at Dr. Bipeen chandra Bhamre's clinic. Here I have been instrumental in developing business strategy for the Physiotherapy & Rehabilitation service, Home Care Service for Nursing and Physiotherapy & Rehabilitation as well as coordination with several hospitals such as HN Reliance Foundation Hospital, Lilavati Hospital, Nanavati Hospital, Wock hardt Hospital, and more.

At this level of leadership, we must have a clear vision and mission that can be inculcated till the last layer of execution. We also need to manage the resources optimally and set account abilities, closely monitoring all kinds of MIS to manage patient centric strategies.

What were the major challenges faced by you in your professional journey so far and how did you overcome those to evolve as a CAO? What different roles have you been under taking at Dr. Bipeen chandra Bhamre?
To become a great leader, one should have a big picture perspective on things and think out-of-the-box. One should also have a mindset of thinking beyond your self.It is not about you but about what the organization requires to be successful and your role in achieving it.

My diverse experience is helping me to not only make informed decisions, resolve issues in a timely manner but also guide and groom the next generation of young leaders.

What are the healthcare focuses of Dr. Bipeen chandra Bhamre clinic? How are you adapting to new technologies to revolu tionize your services and maintain the uniqueness of the firm?
As you know, Dr. Bipeen chandra Bhamre is a renowned Cardiovascular Surgeon. Apart from cardiac surgery, we are offering patients coming to our clinic with our ‘state-of-the-art' Physiotherapy & Rehabilitation services as well as

homecare service for patient care which includes Nursing, Physiotherapy and Ward boy services.

To revolutionize our services, having an eagle eye perspective is very important. We should closely monitor the latest updates on the new tools/technologies available. We should update ourselves through various media. We have developed software for patient management and MIS.

In your journey so far, which are the mile stones that bestowed you with utmost satisfaction both as an individual and as a CAO?
I have been fortunate enough to meet people at various levels whom I can look upon for inspiration. To name a few, my Parents, Teachers at Abhinav Bharti High School and Faculties at George College of Management & Science, Rupak Barua (he was my COO while working at CMRI, Kolkata during my initial days), Dr. S.S. Singh (Medical Superintendent at Haria L G Rotary Hospital), Shashikant Thorat (COO at Rainbow Hospital), Dr. Bipeen chandra Bhamre and Dr. Jayant Thakkar (my mentor).

The experiences that I have gained and the people I have met, worked with and learned from are perhaps the most satisfying part of my journey. I have been fortunate to get the opportunity to solve problems in a sector that plays such an integral part in people's lives and that's a source of great motivation.

What innovations and upgrades are currently happening in your organization?
We keep on tracking the latest regulatory changes. We also actively participate in various industry forums where there is two way communication with industry leaders. These forums also help in high lighting any issues and recommendations for improvements in the industry.

Vineet Gupta, Chief Administrative Officer, Dr. Bipeenchandra Bhamre
Vineet has over 15 years of work experience in the Hospital industry. His unique nature of `Learning on the job' and ability to adapt to the challenging scenarios has helped him to reach this height. An adherent learner, Vineet enjoys surfing over the internet to remain updated with the latest industry trends.