We Communicate Your Leadership Thoughts
Anuj Gulati , Chief Customer Officer, Zimperium
The smartphone revolution combined with seamless internet access has transformed the way we live our lives, thanks to the new world of convenience it enabled. But with such a level of convenience comes the innumerable security threats. It is a growing argument that mobile phones could be a possible threat to our safety. There are too many unseen circumstances that jeopardize private information in mobile devices in spite of the device being protected with passwords and unique codes. Once David Bernstein a British Executive said "For every lock, there is someone out there trying to pick it or break it." Zimperium, a leading provider of mobile security solutions globally, was born from the foresight that the majority of the times businesses suffer from cyber-attacks due to the security compromise of a mobile device. Mobile devices are now intrinsically linked to corporate networks, and hence a breach in mobile security can have a devastating impact on the company's entire IT infrastructure, leading to downtime as well as loss of business and brand credibility.
Joyce Isaac: A Passionate Career Counsellor who aims to Have a Positive Impact in his Client's Lives
By: Joyce Isaac, Founder, Providence Education Advisory
How Investors Are Seeing Future Growth In The Trading Of Crypto Coins
By: Sathvik Vishwanath, Co-Founder & CEO, Unocoin
According to a report by Markets And Markets, the cryptocurrency market is expected to grow at a CAGR of 6.18 percent during 2019-2024, from $1.03 billion in 2019 to $1.40 billion in 2024. Additionally, bitcoin will probably hold the
Three Things Marketers Need For Today & Tomorrow
By: Kamakshi Pant, Vice President, Taggd
Innumerable articles have been written in the last 18 months, talking about the changes Covid-19 has brought into businesses and the way they operate. Buyer behaviours have transformed significantly, which has caused organizations
By: Mehernosh Tata, CEO, Edelweiss Retail Finance
Technology has emerged as a lifeline for every enterprise, more so in the recent times since the push to go digital has been on rise. On the other hand, the need to provide real-time service and not just report to clients are a must.
By: Ram Kumar, Chief Data & Analytics Officer, Cigna
There is no universally accepted definition for Business Intelligence (BI). Business Intelligence is a term that could mean different things
By: Rahul Garg, Founder, Moglix
Even as the COVID-19 pandemic continues to transmit unabated, it continues to throw light on the digital divide that has led to gaps in the supply chains of enterprises and rendered them
By: Hersh Shah, Co-Founder & COO, AscentHR
The crisis arising from these situations caused uncertainty which disrupted the smooth functioning of workforce across companies
By: Yukti Nagpal, Director, Gulshan
The number of women in leadership positions is increasing today, more than ever. This slow but steady increase in numbers indicates that women leaders are trustworthy, accountable, and powerful.
Top 10 Chief Customer Officers - 2021
Chief Customer officer occupies the highest position in any customer success department. Lately customer has become too important for business. Customer retention and satisfaction has become very important and difficult task in this competitive world. For the sustainability of business, it is necessary to ensure that customers achieve their desired outcomes while using their product or service. Hence CCO position was developed to provide a single vision across all methods of customer contact. CCO ensures the customer success departments are satisfying and mutually beneficial for both customers and business.
CCO serves alongside executive board members and they drive customer success initiatives like creating customer loyalty programs and offering customer success training for employees. it is a new role that have developed recently and have picked up in last few years. The role had an upsurge with the boom of SaaS industry. They are responsible for drawing the attention of C-suite executives to customer centric values and reports to CEO of the company. All the teams that have customer facing responsibilities such as customer success, customer support, professional services, customer operation and customer experience come under the purview of a CCO.
Customers expect consistent and seamless experience from the brand, it is CCO's duty to keep eye on all customer helping department and ensuring that they provide the best experience to customers. Their duties include enabling cross functional collaboration, strengthening customer relationships, training employees, building loyalty programs & feedbacks, improving the overall process setup, helping in employee communication and imbibing culture & training.
In this issue of CEO Insights, we bring you a list of 'Top 10 Chief Customer Officers - 2021' who have contributed to the development and growth of business. The list has been crafted by a team of CEOs, VCs and the CEO Insights editorial board, thus delivering inspiring stories of their journey and the contributions & roles played by them in the creation and empowerment of a powerful nation.
Our subscribers play a decisive role in finalization of our annual list of "Top 10 Chief Customer Officers - 2021" by nominating those which have served them with excellence and are praiseworthy. If you feel there is a company that deserves to be on our annual list, do write to us about them mentioning their value proposition.
| Company Logo | Company Management | Company Name | Company Description |
|---|---|---|---|
 |
Abhishek Gupta,Chief Customer Officer | CleverTap | Previously he led the customer success and professional services teams in Asia for Sprinklr and enabled digital transformation across marketing, advertising, research, care, and engagement for many prestigious global and regional brands |
 |
Amit Shethia,Chief Customer Officer | GTPL Hathway | With more than two decades of experience in the telecom industry, Amit listens to customer feedback, which helps him formulate customer & employee friendly processes & policies |
 |
Anay Shukla,Chief Customer Officer | Welspun One logistics Parks | Enterprising and result-oriented executive with strong domestic and global experience of 20 years in Commercial & Supply Chain Management leadership roles, including P&L roles |
 |
Anuj Gulati ,Chief Customer Officer | Zimperium | A great business professional with exceptional caliber and leadership skills with a successful track record of growing businesses profitably across the globe |
 |
Anupam Dutta,Chief Customer Acquisition Officer | Sterling Holiday Resorts | Every inspiring leader has a unique journey, and there is indeed a lot to learn from them. In the case of Customer Officers, they are people leaders who incorporate great strategies to stay relevant in the world of business by ensuring customer retention, contentment, people-centric strategies, and more |
 |
Bhuvnesh Mehtani ,Chief Customer Officer | NovaAir Technologies | Bhuvnesh is playing a significant role in building a world class, customer focused, externally driven Industrial Gases Organization in India |
 |
Deepak AK,Chief Customer Officer | Stones2Milestones | He is an inspirational sales leader, earlier at J&J and XSeed. He is an alumnus of INSEAD |
 |
Gaurav Sharma,Chief Strategy Officer & Chief Customer Officer | Furlenco | With 14 years of Strategy and Business Operations experience, he is also a gold medalist from IIM Kozhikode and an IIT Bombay alumnus |
 |
Kishor Gummaraju,Chief Customer Officer | Tiger Analytics | With more than two decades of experience, he is a specialist in Machine Learning, Predictive Analytics, Forecasting, Optimization, Natural Language Processing and more |
 |
Nalin Jain,Chief Customer Officer & Head of Operations | Godrej | He has close to two decades of diverse experience in financial services in Retail Banking Assets, Liabilities and Financial Inclusion, with demonstrated success of driving concepts to scalable execution |
Other Issues
We use cookies to ensure you get the best experience on our website. Read more...
