Top 10 Leaders in IT Services – 2022

Today, we're watching the gradual evolution from the Knowledge Economy to the Age of Artificial Intelligence and Virtuality. As organizations focus more on concepts like social, mobile, analytics and cloud or SMAC and building a digital enterprise, IT and business are becoming more closely integrated.

Indeed, as automation and outsourcing become more mainstream and affordable, IT initiatives like these are increasingly being placed solely in the respective business units. Also, in recent years, as cloud computing has emerged and made it easier for organizations' business units to contract for IT services directly rather than by going through the central IT department, industries are seeing an increase in shadow IT.. In these instances, a business unit takes on certain IT initiatives using hardware or software that is not supported by its organization's IT department. Going hand-in-hand with shadow IT is potentially revolutionary changes being incorporated into ERP (enterprise resource planning), including robotic process automation. These transformations, along with the growing trend of federated IT models, are driving more IT responsibilities and IT leadership roles to departments outside of centralized IT.

In addition to more innovative SMAC projects, IT leadership executives are concerned with managing common systems like accounting applications and payroll. With it comes a fundamental shift in what it means to be a leader in this rapidly changing marketplace. To be a successful leader in IT, it is important to recognize that it is a two-way street between IT and the business. The technical support and service management industry is a community of people dedicated to their craft, who strive for excellence every day. These industry experts challenge us to provide better service and support for our customers, elevate our businesses, implement leading edge technology, and improve processes so all our stakeholders can benefit. Therefore, IT leadership is the group of senior executives in an organization responsible for the information technology (IT) infrastructure and applications that enable and drive the overarching business strategy and goals.

In this issue of CEO Insights, we bring you a list of ‘Top 10 Leaders in IT Services – 2022’ who have leveraged their extensive industry expertise and experience for the growth and profit of the respective organizations in which they have served. The following list has been prepared after being closely scrutinized by a distinguished panel of judges including CXOs, analysts and our editorial board.