Top 10 Leaders in Managed Services – 2022

Managed Services is the practice of outsourcing the responsibility for maintaining and anticipating need for a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. It is an alternative to the break/fix or ondemand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Adopting managed services is intended to be an efficient way to stay up-to-date on technology, have access to skills and address issues related to cost, quality of service and risk. As the IT infrastructure components of many SMB and large corporations are migrating to the cloud, with MSPs (managed services providers) increasingly facing the challenge of cloud computing, a number of MSPs are providing in-house cloud services or acting as brokers with cloud services providers. A recent survey claims that a lack of knowledge and expertise in cloud computing rather than offerors' reluctance, appears to be the main obstacle to this transition.

A Managed IT Services Provider (also known as an 'MSP') is a third-party service provider that proactively monitors & manages a customer's server/network infrastructure, cybersecurity and end-user systems against a clearly defined Service Level Agreement (SLA). Small and medium-sized businesses (SMBs), nonprofits and government agencies hire MSPs to perform a defined set of day-to-day management services so they can focus on improving their services without worrying about extended system downtimes or service interruptions. These services may include network and infrastructure management, security and monitoring. Most MSPs bill an upfront setup or transition fee and an ongoing flat or nearfixed monthly fee, which benefits clients by providing them with predictable IT support costs. Sometimes, MSPs act as facilitators who manage and procure staffing services on behalf of the client. A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. MSPs may deliver their own native services in conjunction with other providers’.

In this issue of the CEO Insights magazine, a list of 'Top 10 Leaders in Managed Services - 2022', crafted by a team of industry veterans, CEOs and VCs and the CEO Insights editorial team, delivers detailed information about the leadership journey and the inspiring stories.