| | APRIL 20234It's a great time to be in the Aviation business in India. The whole country was optimistic when Tata Group sealed the Air India deal last year. Everybody expected a significant turnaround, especially when Tata Consultancy Services (TCS) was assigned to overhaul Air India to bring the company on par with private counterparts through tech-led reforms and cost efficiencies. But what followed was historic. Air India recently made aviation history with the biggest aircraft order ever, agreeing to purchase a total of 540 aircraft from Boeing and Airbus that will help the Tata Group airline expand its horizons in India and abroad. The purchase of short- and long-haul aircraft is estimated to cost a whopping $82 billion according to the list price, but such bulk orders usually come with discounts and incentives. According to top aviation experts, the mega-deal is expected to create over 2,00,000 jobs in India, directly and indirectly. However, the industry can't take its eye off the focus on safety and experience. Today's global aviation industry is as safe as or safer than road trips. Air India will need to hold itself to such high standards. The recent urination fiasco tarnished the carrier's image as DGCA slapped Rs.30 lakh penalty. It goes without saying that the aviation industry stakeholders in every country need to check, double check, and ensure that their safety & customer experience approach is uncompromised. In this issue, we feature some industry leaders who are ambassadors of a safety-first approach and innovations in the segment.Do let us know your thoughts.Sujith VasudevanManaging Editoreditor@ceoinsightsindia.comCustomer Experience is the Name of the Game Vol 04 · Issue 5 - 1 · APRIL, 2023 Publisher Alok Chaturvedi Managing Editor Sujith Vasudevan Senior Designer Girisha MNoidaRohit Raghubanshi Garima Anandadvertise@ceoinsightsindia.comEditorial queries editor@ceoinsightsindia.comAdvertising ManagersAlina BMagazine Price is Rs. 150 per issuePrinted and Published By Alok Chaturvedi on behalf of Info Connect Web Technolo-gies India Pvt. Ltd., and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published At No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017.Copyright © 2023 Info Connect Web Technologies India Pvt. Ltd., All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher. Visualizer Asokan S.V VP - Sales & Marketing Amrit SinghCirculation Manager Magendran PerumalEditorial Editorial Heena Kousar Keerthana Kantharaj Roopalatha H Hima P. M To subscribeVisit https://www.ceoinsightsindia.com/subscribe/ or send emailto subscription@ceoinsightsindia.com Publisher Alok Chaturvedi
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