| | MAY 20229Communicate is connected to an organization's workforce data, making it easy for HR teams to create and target personalized communications to groups with highly specific characteristics. For example, HR teams can send a message to workers in a specific city or country who are within two years of employment and enrolled in a particular training course. With HCM Communicate, HR teams can also measure engagement with the content through open rate analysis and seamlessly send follow ups or set up ongoing campaigns to drive more effective and engaging communications.· Oracle Journeys is a workflow solution that simplifies complex tasks with step-by-step processes and personalized guidance that helps employees navigate personal, professional, administrative, and operational activities, including onboarding, returning to work safely, growing career opportunities, managing team compensation, or opening a new facility. New enhancements help employees make informed decisions by surfacing personally relevant instructions, training, and analytics along their guided digital journey. Oracle Journeys can be extended to include workflow actions and resources from other Oracle and third-party applications to deliver guidance for different business needs across the organization.· Oracle Connections is an interactive workforce directory and organization chart that fosters collaboration and increases opportunities for inclusion and internal mobility by making it easier for employees to search for and connect with others across the organization. Employees can import their LinkedIn profiles, record video introductions, highlight their unique skills and accomplishments, and share feedback on each other's walls to better learn about one another and grow their professional network.· Oracle HR Help Desk is a service request management solution that makes it easy for all workers to get the answers they need and for HR to effortlessly track cases without the risk of sensitive data getting into the wrong hands. Employees can search for content, securely submit inquiries, and open help tickets through multiple channels including Oracle Digital Assistant, SMS, email, and social platforms.· Oracle Digital Assistant is an HR chatbot that provides a conversational interface for employees to get immediate answers to questions and easily complete transactions directly through voice or text. HR teams can deploy Oracle Digital Assistant quickly to support over 90 prebuilt transactions and can extend the solution to support new processes or requirements.Oracle ME is an open platform that extends across the Oracle Fusion Cloud Applications Suite. It also connects to and automates processes with third-party systems and works across multiple channels such as email, SMS, web browser, collaboration tools, and video conferencing. HR teams and business leaders can easily manage changes within Oracle ME to adjust to the changing work environment without the need for IT support, making it easier to deliver employee experiences that reflect a company's unique culture."Our recent AI@work study and market dynamics, demonstrate that employee priorities have evolved significantly, particularly in recent years. Consequently, CHROs must enhance their HR policies in alignment with the future of work", said Deepa Param Singhal, Vice President, HCM, Oracle Asia Pacific. "HR technology could be a huge enabler in driving this change. Oracle ME offers a comprehensive solution that serves as a pillar of support for `hybrid employees' navigating through an unpredictable and evolving business environment. The upside is that all of these are integrated on a unified cloud platform, thus simplifying, and optimizing the entire process and making it more meaningful for employees and the organization"."Oracle ME is the birth of a new category. Everyone has an answer to Employee Experience these days, but Oracle is taking the conversation a step further", said Jason Averbook, Industry Analyst, Co-Founder and CEO of Leapgen. "What we've treated as a luxury when it comes to personalized support and workforce communication is now a necessity. Oracle is meeting modern employee expectations and then some - and they're not calling it a nice-to-have. Proactive listening, contextual guidance, and personalized communication is exactly what the workforce needs and deserves, and Oracle ME delivers". "One of the keys to creating a positive experience for our employees and managers is helping them take control of their information and their teams. With Oracle solutions like HR Help Desk, Digital Assistant, and Experience Design Studio we've been able to help managers complete common tasks like employee transfers in a fraction of the time it took before. Now, they get more time back to focus on adding value to the company", said Gareth Abreu, Principal Technology Delivery Manager, HCM, at The Co-op. "We're very excited about Oracle's ongoing efforts to improve employee experience with innovations like Journeys and the entire Oracle ME platform, which will continue to drive the success of our workforce and, therefore, our business".
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