| | SEPTEMBER 202219The most important milestone for me is ensuring before-time deliveries. As it's integral to provide the best experience to clients, and which is why we have over 70 percent recurring clients. In the aftermath of the buzz around digital transformation, share your insight on the current technology trends in the industry and how do you plan to utilize them?Technology is being incorporated in all business spheres today, as it's not the world undergoing changes alone, but user preferences as well, which gives more reason to incorporate new-age technologies for the betterment of business and users. The biggest technology trends are Virtual Reality (VR), Augmented Reality (AR), the Internet of Things (IoT), and Security and we are already making it a point to use the latest technology in all our products to ensure our clients have the best experience. What are the major pain points that you have observed among customers within this space, and how are you solving them?Transparency and communication are big problems in the industry, and to tackle them, we ensure complete transparency by informing clients about every progress of their project. This is executed by assigning a client advocate for each client, whose task is to prevent the encountering of such issues from clients, while they receive the best services from the company. Hence, issues raised by clients or client advocates are tackled at the earliest. Going forward, how do you perceive technology-based solutions increasing business efficiency and productivity in the future?There is no doubt that technology-based solutions increase the efficiency and productivity of a business. They automate day-to-day operations enabling businesses to focus on core business activities. Also, technology-based solutions allow businesses to provide convenience to customers. As a newly appointed CEO of Cerebrum Infotech, how do you see your role or function evolving over time? What are the goals you look forward to achieving?We are working towards building more software products for various industries. Cerebrum Infotech already caters to the needs of diverse industries, but I plan to take it further with highly cogent and pragmatic solutions for a wide spectrum of industries including Blockchain, hybrid workforces, and more. My goal is to be more innovative, have strong relationships with shareholders, and build collaborative, trust-based, and risk-tolerant culture.
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