| | MARCH 20209could be resistance from the travellers to share their biometric details in the early days of this technology wave. There could be pressure on the IT spending to supporting the new technology as data privacy plays a major role. However, the industry is welcoming these changes. Biometric boarding has already become a way of life in a few airports in the US. In the future, biometrics would be extended for all touchpoints in a passenger journey, and when this happens, air travel will be as simple as walking into airport, drop the bags at the baggage kiosk, walk past the security clearance, and then proceed to boarding gate. With more technology advances around IoT, wearable device, and biometric passport, biometrics will be accepted as the norm in many areas of life for identity management. This can be leveraged check-in from the hotel and on the curbside. The next level to this would be integrated with traveller's social media feed along with biometrics to profile the travellers. New technology will have some learning curve for the traveller to get comfortable to use these systems in the absence of an airport agent. These technologies would make travel seamless for sure, but this would remove the human touch that is presently found at the airport. Whether it is good or bad, it can only be debated when the rubber hits the road. THE ACCURACY LEVEL OF BIOMETIC DEVICES AT THE AIRPORTS MUST BE VERY HIGH, ELSE THERE WILL BE BREACH OF SECURITY AT BORDER CONTROL, ALLOWING WRONG TRAVELLERS CROSS INTERNATIONAL BOUNDARY
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