| | DECEMBER 20188EXPERTS TALKNEXT-GEN INTERFACES TO `SPEAK' LIKE A HUMANBy Ramu M R, General Manager & Head - Web Technologies & Mobility (DBS - Digital Business Services), Happiest Minds TechnologiesHeadquartered in Bengaluru, Happiest Minds is a leading next-gen digital transformation & IT consulting services company offering DevOps solutions, SDN & NFV, Cloud Computing, Internet of Things (IoT), Mobility, Digital Transformation, Business Intelligence, M2M, Testing, IT Security, and many other services.THOUGHT LEADERSHIPThe always-connected user/customer today demands and expects personal-ized experiences and quick responses. Understanding what the customer wants and recognizing past behavior is critical to personalizing actions and experiences. To keep pace with the digital consumer and deliver a more individualized experience across channels, organizations are de-ploying intelligent conversational user interfaces. However, while conversational interfaces have opened-up a whole new world of possibilities, there is a lot of scope for improvements as they can self-learn only to an extent. "Conversational platforms will drive a paradigm shift in which the burden of translating intent shifts from user to computer. These platforms will continue to evolve to even more complex actions. The challenge that conversational plat-forms face is that users must communi-cate in a very structured way, and this is
< Page 7 | Page 9 >