[24]7.ai, a global leader in customer engagement solutions, publicizes company’s flagship product [24]7 AIVA to extend its conversational capabilities to support Amazon Alexa and Google Assistant.

A recent study by Ovum states that more than 7.5 billion virtual personal assistants will be in use by 2021.

Working on these lines, [24]7 AIVA allows companies to have conversational and transactional interaction models therefore extending an ongoing conversation through a single thread that crosses all voice and digital channels like a web browser, smart phone or virtual personal assistant.From world’s top financial services, insurance, hospitality, and retail to telecom companies, [24]7 AIVA takes care of more than one million sessions per month.

Scott Horn, Chief Marketing Officer, [24]7.ai, says, “We are continuously looking for ways to empower companies to improve their customers’ experience. Our vision includes enabling consumers to interact with bots in the channel of their choice, including Alexa and Google Assistant, and enabling agents to do that easily as well. With this release, we are making it easier for brands and consumers to have one continuous conversation, across time, across channels and devices”.

Headquartered at San Jose, [24]7.ai is customer experience software and services company which uses artificial intelligence and machine learning to understand consumer intent in order to help companies create a personalized experience across all channels. The world’s largest and most recognized brands now use the intent-driven engagement from [24]7.ai to assist several hundred million visitors annually.