Cloud communication solutions provider Avaya Wednesday said it has expanded its global partnership with Microsoft to offer the Avaya One Cloud Contact Center as a Service suite on Microsoft Azure. “The global scale of Microsoft helps ensure that our joint customers rapidly deploy Avaya OneCloud solutions in any cloud environment of their choice with speed, agility and cost competitiveness”, said David Austin, Senior Vice President, Strategy and Alliances, Avaya.

“Many of our largest customers have standardized on Avaya communications solutions, and offering Avaya OneCloud on Microsoft Azure gives them an additional opportunity to benefit from their investments while accelerating their cloud migration”, said Casey McGee, Vice President, Global ISV Partner Sales, Microsoft. Avaya One Cloud enables organizations to compose unique, modernized and personal experiences to address the needs of their customers and employees.

Avaya said it has achieved co sell ready status, which means it will work directly with Microsoft sales teams

and partners on joint selling and enablement opportunities. This strategic partnership will make it easier for customers to benefit from their investments in Microsoft technologies to accelerate moving communications and contact center workloads to Azure, the statement added.

The global scale of microsoft helps ensure that our joint customers rapidly deploy avaya one cloud solutions in any cloud environment of their choice with speed, agility and cost competitiveness

“The addition of Avaya OneCloud to the Microsoft Azure Marketplace provides customers with the agility to create communications and collaboration experiences using the public, private or hybrid cloud delivery approaches to offer the broadest range of options to fit an organization’s needs”, said R ‘Ray’ Wang, CEO of Constellation Research. Additionally, Avaya CCaaS customers will gain access to Nuance’s contact center artificial intelligence (AI) technology integrated with OneCloud.

“The combined capabilities of Microsoft and Nuance give Avaya customers flexibility to create and deliver intelligent, personalized and impactful consumer interactions with long term investment protection and control of their data”, said Tony Lorentzen, Senior Vice President of Intelligent Engagement Solutions at Nuance, a Microsoft company.