Exotel, Asia's largest cloud telephony platform, partners with the leading Customer Support as a Service (CSaaS) company, Syrow, with an aim to empower its clients' deliver best-in-class support, round the clock via calls, emails & chat to their end customers, through Syrow's services.

Being a leading customer service outsourcing company, Syrow offers a complete suite of customer care services to manage customer experience efficiently using AI & human support. It’s efficient team of domain-specific experts help companies develop innovative strategies in order to compete and win in the industry segment they operate. Leveraging the multilingual omnichannel customer care platform, Syrow furnishes high quality calls, chatting, emailing, ticketing, and social media support.

Commenting on this partnership, Shivakumar Ganesan, CEO & Co-Founder, Exotel, avers, “Every business today, irrespective of its size, is focused on giving its customers the best brand experience possible. Customer support plays a big role in making this happen. Partnering with Syrow will help ensure that our customers can boost their business without having to invest in an in-house team for support.”

Partnering with Syrow will help ensure that our customers can boost their business without having to invest in an in-house team for support

Mooting their views on the partnership, Rajesh Raju and Ramana Murthy Reddicharla, Co-Founders, Syrow, jointly state, “We are poised to transform the customer support industry by combining our wide offerings with Exotel's advanced expertise and knowledge. Syrow aims to take on each client with utmost dedication, using the most efficient technologies via our omnichannel customer care platform. As customer experience is bound to be the next service differentiator, companies can build great brand value and a loyal customer base through Syrow services.”

This partnership has already proved to be beneficial for a lot of Exotel's clients including Inito, a Bangalore based medical technology startup with key focus on building smart medical devices that are not just accurate & reliable but also convenient & user-friendly. “We are excited to work with the powerful duo of Exotel and Syrow. We were keen to engage the services of both companies as each brings with it, their unique wisdom to the table. We were impressed with how quickly the joint team understood our business and processes, and the high quality of service they aim for. It was completely in tune with our needs. We are excited about the future with two leading enterprises such as Syrow and Exotel to support us,” asserts Varun Av, Founder, Inito.