Gartner, Inc.(NYSE: IT), a leading research and advisory company, says that less than 50 percent of workers (both IT and non-IT) believe that their CIOs are aware of digital technology problems that affect them. The survey’s objective was to bring out digital worker’s attitudes towards the technology, their engagement with their work and the satisfactions with the applications provided by their organization. The survey further revealed that European workers feel their CIO is more aware of technical challenges (58 percent) than U.S. workers believe they are (41 percent).

Whit Andrews, VP & Analyst, Gartner, states, “Non-IT workers aren't likely to use the IT help desk as their first source of assistance, and are less likely to believe in the value of their IT organization. Only one in five non-IT workers would ask their IT department to supply best practices for employing technology”.

“Non-IT workers aren't likely to use the IT help desk as their first source of assistance, and are less likely to believe in the value of their IT organization".

Survey also reveals that, about 53 percent of surveyed millennials outside the IT department said that one of their three ways to solve a problem with digital technology would be to look for an answer on the internet. Also, IT workers feel more confident than non-IT workers at using digital technology. However, 67 percent of non-IT workers feel that the organization they’re working for doesn’t utilize their digital skills. Most common type of workplace applications used by the survey respondents was real-time messaging, sharing tools, workplace social media and more. Adding to this, the millennials feel that the applications they use in their personal lives are more useful than those given at workplace.

Andrews also adds, “Millennial digital workers are more inclined than older age groups are to use workplace applications and devices that are not provided by their organization, whether they are tolerated or not. They also have stronger opinions about the collaboration tools they select for themselves. They are more likely to indicate they should be allowed to use whatever social media they prefer for work purposes. Our survey found that 26 per cent of workers between the ages of 18 and 24 use unapproved applications to collaborate with other workers, compared with just 10 per cent of those aged between 55 and 74.”

Founded in 1979, Gartner provides fact-based consulting services, helping clients use and manage IT to enhance business performance. It equips business leaders with indispensable insights, advice and tools achieve their mission- critical priorities and build the successful organizations of tomorrow. With their objective resource and critical partner, Gartner has more than 15,000 organizations in more than 100 countries across every industry in the world. Gartner analysts planned a Digital Workplace Summit 2018, to discuss the transformations required to design a digital workplace.