Greg Elliott, the former VP of Customer Success at PatSnap, joins Loopio, which is a Toronto-based technology company, as its Vice President (VP) of Customer Experience. Loopio helps enterprises supercharge their responses to RFPs, DDQs, and Security Questionnaires. In this role, Elliott will look forward to enhancing the post-sale customer experience and will take the lead on maximizing customer happiness, retention, and loyalty.

Greg has over a decade of experience, having held various customer success leadership positions in the software industry. Before PatSnap, Greg served as Senior Director of Customer Success at Influitive and VP of Customer Success at Vision Critical. Greg will be integral to helping Loopio enhance its customer success strategy and grow the Customer Experience team.

On appointment of Greg, Zak Hemraj, CEO & Co-Founder, Loopio says, “We're very excited to welcome Greg to Loopio and our Senior Leadership team.” industry-leading service to our customers and have been recognized by

With Greg at the helm, we look forward to delivering even more value to our customers and building out a world-class Customer Experience team.

G2 and the Stevie Awards for our outstanding customer support. Now, with Greg at the helm, we look forward to delivering even more value to our customers and building out a world-class Customer Experience team.”

Greg, who is passionate about Loopio's mission of improving the response process for RFPs and other types of sales questionnaires, says, “In previous Customer Success leadership roles, I've spent countless hours supporting RFPs, and I understand the challenges organizations face. I wish I had a tool like Loopio to help me in the past. I'm thrilled to have the opportunity to be an advocate for this company and our customers.”

“To create success for your customers, you need to focus on two things: the end-to-end customer experience and creating an amazing experience for the teams supporting your users,” Says Greg. “Loopio is known for having a great employee culture and a strong focus on customer experience. I plan to build on these foundations, and create an environment where innovation in our customer journey is continually at the forefront of everything we do,” he adds.