We are excited to announce the inaugural DXCX Summit Mumbai 2024, powered by The Financial, and scheduled to take place on 24 October 2024 at The Leela Mumbai. This high-profile event marks a new era of digital experience and cus- tomer-centric transformation, connecting India and the Middle East. The summit is a convention of the visionaries and industry titans leading the innovation in India for the first time ever in this format.

As the digital landscape evolves rapidly, insti- tutions across various sectors are utilising the power of technology to enhance customer eng- agement, streamline operations, and drive busi- ness growth. DXCX Summit Mumbai will address all these challenges and explore solutions through digitalisation. With the theme “Digital Disruption: Transforming Customer Experiences for India’s Future,” the summit will cover topics that are essential in shaping CX innovations.

The Keynote Session by Sumnesh Joshi, Deputy Director General (Joint Secretary Govt. of India Level), Ministry of Communications, Govt. of India, will talk about “Digital India: The Road to a Customer-Centric Future.” Additionally, the Panel Discussions and Sessions will also probe into key topics such as “Unveiling the Future of Digital Transformation: Trends, Challenges and Innovations,” “Cloud 2.0: A Glimpse Into the Future of DIgital Transformation,” “Gen AI: Understanding and Engaging with the Next Generation of Customers,” “Defend and Transform: Cybersecurity Strategies for the Digital Age,” “Seamless Connection: Mastering Omnichannel Experiences for Enhanced Customer Engagement,” “Streamlining CX: The Power of Automation for Enhanced Efficiency,” “5G Revolution: Redefining Digital Transformation in the Era of Connectivity,” “From Insights to impact: Design Thinking for Customer-Centric Solutions,” and “Forecasting the Future: Trends in Digital Transformation and their Impact.” Moreover, there will also be Fireside Chat that will provide an intimate setting for industry leaders to share their personal experiences and insights on the complexities of digital transformation and the implementation of large-scale digital strategies.

Some of the brightest minds set to take the stage at the DXCX Summit Mumbai are Yogesh Krishna Lohra,  Head of Digital Transformation at L&T Realty; Kapil Jaiswal, Senior Director Research (InfoSec & AI/ML) & CISO , Government of India; Kanika Garg, Chief Digital Officer, Jio Blackrock; Dilpreet Singh, Head of Loyalty CRM & Partnerships, ITC Hotels; Delnaaz Irani, Customer Experience Leader, Healthcare; Mohan Raju, Vice President & Vertical Head IOT, Reliance Jio Infocomm Limited; and Deepali Rathod, Chief Experience Officer, Block Stock Wealth.

These experts will engage in insightful discussions and presentations on how digitalisation is reshaping industries through customer journeys. The summit is an opportunity for professionals, entrepreneurs and enthusiasts to learn and gain invaluable insights into the future of digital innovation and its impact on India’s future.

In addition to the compelling sessions and discussions, DXCX Summit Mumbai will also feature a dynamic exhibition area. This dedicated space will showcase the latest advancements in digital transformation. Leading companies and innovators will demonstrate their cutting-edge solutions, products, and services. Attendees will have the chance to interact with exhibitors and discover innovations that can be applied to respective industries, businesses, and company roles.

Networking is the core component of DXCX Summit Mumbai. With numerous avenues to connect, delegates can facilitate meaningful interactions with peers, industry leaders, and potential partners and investors. The networking sessions throughout the summit is key to future collaborations and business opportunities within targeted industries.

Furthermore, the DXCX Summit Mumbai serves as a pivotal platform for forging stronger connections between the leading economies of Asia, particularly India and the Middle East. This cross-border collaboration is essential in advancing the Summit's mission to drive digital transformation across the region—an imperative in today's rapidly evolving technological landscape.

Source : Press Release