Nextiva is ramping up its operations in India by launching a 35,000-square-foot innovation center in Bengaluru. This is believed to be the company’s largest facility outside the US, representing India’s growing importance in Nextiva’s global product and technology roadmap.

The expansion follows a year of rapid growth for the company’s operations in India, during which it more than doubled its local headcount to 300 employees. The firm now plans to hire more than 150 additional employees in India as it accelerates development efforts for its next generation of artificial intelligence (AI)-driven products.

Additionally, Nextiva is reported to have fully integrated Simplify360, an AI-powered customer experience platform it acquired in 2023, into its operations. It helps businesses manage customer interactions across various channels like social media, email, live chat, and messaging apps. The platform offers features such as AI chatbots, social listening, review management, and analytics to enhance customer engagement and streamline support processes. This integration is expected to enhance its offerings in social media, reputation management, live chat, and helpdesk CRM.
 

Nextiva is a Unified Customer Experience Management (Unified-CXM) platform founded in 2006.

 

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It is said to help businesses streamline customer interactions across various channels like voice, live chat, messaging apps, SMS, email, and more. It uses AI-powered tools to provide real-time insights, automate workflows, and enhance customer engagement.

By 2012, Nextiva had approximately 120 workers reaching a growth rate of 1548 percent by 2014. In January, 2017 the company is said to have sales of $110 million and a staff of 700. As of 2020, Nextiva had revenue of $200 million. During the end of year 2022 the company experienced a large reduction in force resulting in a loss of 14 percent of their work force including some of these employees had just started at the company.