India’s leading provider of on-demand cloud communication solutions, Ozonetel, has recently integrated with Google to begin Google’s Business Message on its Cloud Agent platform.

CloudAgent’s Google’s Business Message solution is a simple, yet superior attribute that enables businesses to chat with customers and prospects whenever they type in a business query on Google.

Normally projection first search for an invention or solution on Google, which leads them to the contact form on the business website. Cloud Agent’s lately launched conversation add on now makes it possible to create a lead in the company CRM solution this lead can then be followed up by the sales team.

With this conversation, add-on prospects searching on Google can directly converse with a chatbot or live agent. This feature fundamentally cuts down lead response time, tracks customers across multiple channels and enables the efficient use of chat and calls to close sales. Some of the key features provided by the Cloud Agent Google’s Business Message Solution are: 24×7 Chatbot, which is an AI-driven chatbot that can greet customers, ascertain intent, and answer simple queries.

Intelligent Agent Routing, another key feature, helps route queries to live agents surrounded by the right department based on skill and nature of purchaser query, and agent availability. Smart Assist is another characteristic where agents can see AI-driven real-time suggestions and grammar checks that improve response time and chat quality.

Contact Management & Tracking, helps in sorting Chat transcripts against customer/prospect name and details available in the contact manager.