RBL Bank ties up with Google to foster next-gen customer experience
RBL Bank and Google announced a strategic collaboration to increase the Bank’s customer experience strategy and expand its value proposition to serve its rapidly growing customer base through its digital platform, Abacus 2.0.
Through Abacus 2.0, the Bank aims to provide a superior and complete one stop solution to its existing and new customers, to seamlessly deliver its different product offerings across channels.
This tie up will enable better customer data management, and analytics, enabling effective cross-selling within the Bank’s large customer base and significantly reduce the cost of customer acquisition.
RBL Bank currently has over 4 million urban retail asset and liability customers with a business goal to grow this base to 12-14 million over the next three years.
Surinder Chawla, Head Branch and Business Banking, RBL Bank, “This is an important strategic milestone in our digital journey. Advancing our innovation agenda and building an optimized and agile data platform to serve our existing and prospective customers is one of our critical business priorities. Working with Google, we will augment our customer targeting with solutions such as Google Ads, and explore co-innovation opportunities with platforms like Google Pay to drive user engagement and build new digital offerings.”
Bikram Bedi, Country Head of Google Cloud in India said, “Cloud technologies enable banks to offer their customers a fast, secure and intuitive experience. We are thrilled to help RBL Bank advance their digital roadmap and harness the power of the vast solutions Google has to offer to create and deliver valuable new services to their rapidly growing customer base.”