Senior Managers Are Out of Touch With the Latest Technologies: Reveals Gartner Survey

Gartner, Inc. (NYSE: IT), a leading research and advisory company states that less than 50 percent of workers believe that their CIOs are aware of prevailing digital technology problems. The survey bring out digital worker’s attitudes towards the technology, their engagement with their work and the satisfactions with the applications provided by their organization. Gartner analysts planned a Digital Workplace Summit 2018, to discuss the transformations required to design a digital workplace.

Commenting on the occasion, Whit Andrews, VP & Analyst, Gartner, states, “Non-IT workers aren't likely to use the IT help desk as their first source of assistance, and are less likely to believe in the val¬ue of their IT organization. Only one in five non-IT workers would ask their IT department to supply best practices for employing technology”.

Survey also reveals that, about 53 percent of surveyed millennials outside the IT department said that one of their three ways to solve a problem with digital technology would be to look for an answer on the internet. Also, IT workers feel more confident than non-IT workers using digital technology. However, 67 percent of non-IT workers feel that the organization they’re working for doesn’t utilize their digital skills. The most common types of work place application used by survey respondents were real-time messaging (58 percent), sharing tools (55 percent), and workplace social media. About three in four digital workers either somewhat agree (48 percent) or strongly agree(24 percent)that the digital technology their organization provides enables them to accomplish their work.

Additionally, a larger proportion of millennials consider the applications they use in their personal lives to be more useful than the ones provided at work. Interestingly, the survey showed that 26 percent of workers between the ages of 18 and 24 use unapproved applications to collaborate with other workers, compared with just 10 percent of those aged between 55 and 74.

Andrews also adds, “Millennial digital workers are more inclined than older age groups are to use workplace applications and devices that are not provided by their organization, whether they are tolerated or not. Our survey found that 26 per cent of workers between the ages of 18 and 24 use unapproved applications to collaborate with other workers, compared with just 10 per cent of those aged between 55 and 74”.