Tata Consultancy Services (TCS) has been named a Leader and Star Performer in the Everest Group PEAK Matrix for Digital Workplace Services. The company’s significant investment includes in new intellectual property such as TCS Cognix.

TCS’ focus is on innovation and its investments in co-innovation with clients through Pace Ports, CX centers, and innovation labs.

According to the report, TCS has one of the lowest attrition rates among the major global providers, owing to a strong talent retention strategy that focuses on employees’ overall well-being and training.

“The rapid pace of digital transformation and adoption of hybrid work models are resulting in enterprises reimagining the future of work. TCS helps customers leverage cognitive, AI, and other digital technologies to enable a workplace that fosters collaboration and provides consumgrade employee experience,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS.

“Our leadership position is a reflection of our comprehensive portfolio of offerings, investments in innovation and ability to help customers enhance their employee experience.”

The company said in a filing that TCS offers a comprehensive portfolio of consulting-led services across the workplace services value chain and leverages SBWS, its transformative operating model to enable touchless, intelligent, agile, and digital operations that deliver superior business outcomes.

TCS Cognix for Workspace is an AI driven human-machine collaboration suite, powered by TCS’ Machine First Delivery Model that helps enterprises create intuitive, immersive, and intelligent workspaces. It also ensures seamless adoption of digital workplace initiatives within enterprises through solutions such as TCS Office 365 Engage – a curated, personalized, and gamified adoption cum learning platform that curates the learning journey based on the Office 365 usage pattern, role, activities, and geography.

To drive workplace innovation and transformation, TCS has invested in a network of globally distributed coinnovation hubs called TCS Pace Ports™ that bring together a collaborative ecosystem of startups, technology partners, and academia.

“To build a sustainable workplace ecosystem, a conscious effort is needed to move away from stopgap solutions and enhance the focus on critical components of the digital workplace that have been eclipsed by business continuity challenges in the last two years, such as governance, employee experience management, employee burnout, virtual culture and talent building, data privacy, user enablement, and compliance,” said Udit Singh, Practice Director, Everest Group.

"TCS' portfolio of edge to cloud workplace solutions integrates experience, applications, and infrastructure, backed by research and innovation in behavior sciences and workplace automation. This has helped our customers to design frictionless workplace experiences for their employees, creating competitive advantages in attracting and retaining talent,” said Ashok Krish, Global Head, Digital Workplace, Microsoft Business Unit, TCS.