Teleperformance India is expanding its global operating model via TP Cloud Campus and launches three High-Tech Hubs as a part of Teleperformance Cloud Campus strategy to effectively manage their workforce operating-from-home model. Global clients can have their remote operations monitored by cloud-centric command centres based in Mohali, Kolkata and Gurgaon.

The company, which provides work-at-home solutions and outsourced customer experience management, is enabling clients to overcome the operational uncertainties presented by the pandemic by providing global access to an engaged team of remote agents. The new ecosystem is created by blending Teleperformance India’s technology, analytics and processes to best manage remote teams and allow candidates to be recruited, trained and coached from any location – ensuring greater equal requirement opportunities in the virtual world.

The cloud campus hubs can recreate a virtual operations

floor, permanently connect with the project team even within a short notice. Teleperformance India is also leveraging gamification to recover socialness and camaraderie and boost employee wellbeing, resulting in consistent customer service for its clients. The new ecosystem supports unlimited languages and clients across various industries.

Aditya Arora, CEO, Teleperformance India, comments, “Even prior to the pandemic, we had recognised the benefits of working-at-home, and have been able to play on our strengths to minimise business disruption for employees, clients, and their customers. We are excited to be expanding our ground-breaking Cloud Campus initiative in India, setting the pace for resilient work solutions in the digital hub of the world, and shining a light on the importance of employee engagement. As of today, we will be working alongside some outstanding global brands via our new sites, who are relying on the speed and agility we offer. Through this initiative, we strive to reduce uncertainty for our newcomers joining a remote workforce, whilst continuing to support the emotional well-being and career development of our remote agents.”

Aditya concludes, “As the economy reopens, we can expect to see employees primarily working-at-home for the foreseeable future, and the appetite for a mainstream services model increase. We are launching additional hubs with India and international clients, to cement work-at-home as a successful operating model of working in the new normal. Teleperformance is proud to maintain its status as a resilient partner and preferred employer of choice in the post-pandemic world.”