Western Union Money Transfer has formed an alliance with HCL to open a technology center in Hyderabad for talent development and innovation. Using HCL’s artificial intelligence-powered solutions, Western Union will transition into a platform-centric operating model, which will help the US company improve its customer experience and enterprise-wide infrastructure transformation.

Western Union’s chief executive officer Devin McGranahan stated, “HCLTech’s expertise will help us fulfill our mission to make world-class financial services accessible to people everywhere.”

The Western Union Company is a global financial services firm specializing in money transfers, with a history rooted in telegraphy, and is now focused on helping people around the world with cross-border, cross-currency money movement, payments and digital financial services across more than 200 countries and territories.

HCL’s expertise in digital engineering will accelerate Western Union’s work to reimagine its technology landscape, implement full-stack observability and automation, increase efficiency through artificial intelligence-assisted methods, and ensure robust and future-ready solutions.

C Vijayakumar, chief executive officer and managing director of HCL, said, “This strategic partnership emphasizes our focus on empowering fintech companies through digital engineering-led transformation and creating exceptional value for their stakeholders.”

 

HCLTech is a global technology company, with more than 220,000 employees across 60 countries, delivering services centered on digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

 

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HCL works with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues of HCL as of 12 months ending December 2024 totaled $13.8 billion.