CEO Insights Magazine

The importance of having an effective healthcare system is crucial for every country and hospitals that are able to offer top-notch healthcare services to the patients are an integral part of any healthcare system. The ability to evolve with the changing times and to innovate on a consistent basis to improve their offerings is crucial for any hospital. One hospital that has been able to build a positive reputation in the industry owing to the quality and effectiveness of their services is Vikram Hospital. By incorporating the latest technology into their operations, the hospital is able to improve constantly and come up with new and revolutionary treatment protocols to improve the effectiveness of their operations. Dr. Somesh Mittal, MD and CEO of Vikram Hospital has been a major catalyst behind the recent success of the hospital. His medical as well as managerial brilliance has helped him to take Vikram Hospital to new levels.

In an exclusive interview with CEO INSIGHTS, Somesh talks in detail about Vikram Hospital and their operations:

Tell us more about Vikram Hospital and its vision?
At Vikram Hospital, we share the common dream of giving our patient’s the compassionate healthcare that they deserve. Our specialized services have been designed to deliver the care that is best suited to the patient’s needs. We believe in making the patient’s concerns ours and our 24-hour human, medical, and infrastructural services ensure the patients constant comfort and quick recovery. We make sure that from the minute a patient walks in through our doors; they are not just treated but cared for. With our doctors and allied healthcare staff, we offer our patients a shoulder to lean on and an ear to talk to. We build care around lives, allowing for natural healing at every step. A good example of this is our first of its kind glass pathway in the critical care ICU that lets families be with their loved ones around the clock to be

sure that they are receiving the best care. Success for us is the smile on our patients’ faces as they leave our hospital. Our vision is to deliver unmatched value to our patients with excellent and ethical medical outcomes. To provide innovative solutions and the same quality of care that we would expect for ourselves and our families.

What makes you unique in the Indian healthcare space?
We operate with the mission to provide highquality patient-centric healthcare leading to optimal outcomes and increased patient satisfaction while pursuing value creation for all. We consider Team, Talent, Technique, Technology and Treatment as the elements, which, when unified, enable us in achieving high performance and patient satisfaction. We are committed to a policy of updating and training our staff in order to provide the very best standard of service for our patients. We are a trusted healthcare system that assures performance, care and compassion, safety, and the earliest possible recovery. We deliver the best services to our patients and we have 70 specialists and 700 allied health staffs that work around the clock to ensure that each one of our patients is taken care of. We employ highly qualified doctors and staff, each possessing considerable expertise and experience in a wide range of disciplines. Most of our consultants and surgeons are veterans in their respective fields and we have the required expertise, and first-class resources capable of achieving the very highest standards of healthcare.

Kindly throw some light on the wide range of medical services offered by Vikram Hospital?
We have got a plethora of specialities and some of them

include Cardiac Sciences, Neuro Sciences, Gastroenterology, Nephrology, Urology, Orthopedics and Spine, Oncology, Pulmonology, Rheumatology, Emergency Care, ENT, Family Medicine, Cosmetology and Plastic Surgery, Anaesthesiology and Dermatology to name a few. We also offer healthcare services for patients from foreign countries including helping them with medical visa and accommodation facilities.

Explain about the patient care services that you provide in order to ensure that your patients enjoy a hassle-free and satisfied experience at your hospitals?
What is important for us is our patients and their mental and physical health. So, we address our patient’s fears first and foremost so that they are mentally strong and have a clear idea of the situation. We believe that it takes compassion, concern, and kindness to offer the best and most effective treatment to the patients and we try to incorporate that into each one of our services. Owing to the expertise and experience of our doctors and staff, we are able to offer best in class healthcare services to our patients. By keeping the utmost transparency in our services, we are able to create a meaningful relationship with our patients that helps to bridge the gap between a patient and a hospital. We also acknowledge the fact that the technological realm is moving at a rapid pace and we understand the importance of innovating and integrating the latest technologies into our operations so that we can constantly improve our offerings and help our patients in an effective and efficient manner.

Dr. Somesh Mittal, MD and CEO
He has got over two decades of expertise and experience in the healthcare sector and over the years, he has been a part of multiple reputed names in the healthcare sector both in the clinical and managerial roles. Prior to joining Vikram Hospital, he was the Zonal Director at Fortis Escorts Heart Institute and was looking after four different hospitals in the NCR region as well as two hospitals in Bangladesh and one in UAE. Dr. Mittal completed his MBBS from Bangalore Medical College, M.S. in General Surgery from MAHE, Manipal and PG Diploma in Hospitality Management from National Institute of Health and Family Welfare, New Delhi. He is also an MBA holder in Hospitality Management from the Faculty of Management Studies in Delhi. Apart from that, he is also a National level boxer and has represented the state of Karnataka.