| | FEBRUARY 20208EXPERTS TALKThe ages never end, do they? From the Stone Age to industrial age to information age and now the digital age, an age replete with data being a currency, and analytics to churn that data into actionable work items. It is an interesting time to be alive, and in an active work life, the pace of change is exhilarating. The current workforce includes probably the greatest spread of generations working at the same time, from the Baby Boomer generation to the Generation Z that is now trickling-in with the influx of technology to enable every sphere of life; learning is no longer limited by geographies or media. In my work life, I have not found many people slam-down learning as `not required' but at the same time lack of clarity on what to learn, how to learn and how to apply. It is a conundrum for learners and learning professionals alike. We can attempt to piece this puzzle together; see how learners & learning could converge with digital as key enabler.I, Me, Myself: It is an era of hyper-personalization. It is my learning, the context and the content has to add value to me; it has to clearly cite `what is in it for me'. Learners do not want to get lost in jargons & information; they want it crisp, concise and relevant to their goals. It is like a Netflix, for instance; you have so many choices that you often want to give-up; but the recommendations that flash-in help you narrow it down. And these recommendations come from analytics on what you have been flipping through for days and months. Let the Learner Drive: Learning needs a revamp. Instead of pushing what learners have to learn, let them be in the driving seat; give them the maps to choose their paths and track them to their commitments, then. Of course, it will entail use of analytics to help them see their north star, mentors to guide them when waters get rough ­ but it creates a positive loop. Keep it Short, Silly: This one is an age-old acronym & yet holds true now. Learners cannot be overwhelmed with stacks of worksheets and hours of content to flip through (even if it is digitized). Learning has to be easy to consume, with engaging content, interaction & quizzing to keep it live. It has to be attuned to the learners' preference (videos, articles, discussion, forums).Content Rules, Always!: Gamification, high-end learning platforms, and content aggregation are all excellent enablers to learn, and I am completely pro using them based on the audience's need & expectation. But it is quite like that extra cheese on your burger ­ it makes the burger tastier, more attractive; however, the content of the burger is the patty ­ you cannot undermine its importance!Building the element of social learning, leaderboards & competition, and credit points & LEARNING IN THE DIGITAL AGEBy Khevna Shah, VP - Human Resource, Incred Financial ServicesKhevna has brought-in effective learning & development breakthroughs by use of technology in the form of m-learning & e-learning to ensure that HR is a core and strategic partner in business environment.THOUGHT LEADERSHIPKhevna Shah, VP - Human Resource
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